Returns & Exchanges

Since ordering clothing can be intimidating, we want to you to breathe easy with our simple return policy.

Check our sizing guide if you need help with sizing, or ask for help.


Corsets, Shoes and Clothing


Follow these steps to return (or exchange):

    1. Please scroll down the page and click the link at the bottom that says "submit a returns and exchanges request". As long as it has been under 30 days since you received the item, we will grant the request no questions asked! You can always email us at INFO@THEVIOLETVIXEN.COM if you have any questions or concerns, we are always willing to help!
    2. Once approved, mail your return via USPS to the address listed below and please get a tracking number so you know when we receive it. Unfortunately, we cannot refund corsets that the mail service loses or damages on the way in.
    3. Returns are processed within 1-3 business days of return package receipt.
    4. The dollar amount you paid for the item will then be issued to you as store credit, at which time you can order the correct size or an entirely different item - whatever you like! Please be aware there might be a price change in your item since it was originally ordered or if on sale when purchased and you will be responsible for any price difference. Please note that the items must be in new condition when they arrive, and cannot show any serious signs of usage. 

Return Rules:


Lingerie and Intimates Return Policy:

  • Due to health and safety issues try on all lingerie or intimates over undergarments.
  • All lingerie and intimates must be returned with all tags still attached in new condition.
  • Any evidence of wear, staining, smell, etc will result in your return for store credit being rejected.


Clearance, Returns and Manufacturing Samples:


Because they are already heavily discounted, manufacturing samples and returns are currently non-returnable, please make sure you have the right size first.


Send Returns To:

Violet Vixen
Returns Department
3005 S. Lamar Blvd.
Unit D109-414
Austin, TX 78704