Returns & Exchanges

Since ordering clothing can be intimidating, we want to you to breathe easy with our simple return policy.

Check our sizing guide if you need help with sizing, or ask for help.

 

Corsets, Shoes and Clothing

 

Follow these steps to return (or exchange):

  1. Please email us about your return and include your full name, address, and order number.
  2. Mail your return via USPS to the address listed below and please get a tracking number so you know when we receive it. Unfortunately, we cannot refund corsets that the mail service loses or damages.
  3. Returns are processed within 5-7 business days of return package receipt.
  4. Your original order amount will be issued as store credit, minus shipping, and a new order will need to be placed for your new size or entirely different item as you like. Please be aware there might be a price change in your item since it was originally ordered or if on sale when purchased and you will be responsible for any price difference.

Return Rules:

 

Lingerie and Intimates Return Policy:



  • Due to health and safety issues try on all lingerie or intimates over undergarments.
  • All lingerie and intimates must be returned with all tags still attached in new condition.
  • Any evidence of wear, staining, smell, etc will result in your return for store credit being rejected.

 

Clearance, Returns and Manufacturing Samples:

 


Because they are already heavily discounted, manufacturing samples and returns are currently non-returnable, please make sure you have the right size first.

 

Send Returns To:


Violet Vixen
Returns Department
3005 S. Lamar Blvd.
Unit D109-414
Austin, TX 78704

SUBMIT RETURN/EXCHANGE REQUEST